The vast majority of device failures occur because of accidents. By protecting your device with #1-rated protection from SquareTrade, you’re covered from day one for damage caused by common accidents, including:
- Knocking it off a table
- Dropping it in water
- Your dog chewing on it
SquareTrade covers your device from all electrical and mechanical failures, including battery replacements if the original battery won’t hold at least a 50% charge.
Protection from Drops, Spills & You
Drop it? Spill on it? No worries. We cover accidents caused by you and people you know. (Plan doesn’t cover intentional damage, loss, or theft.)
Mechanical/Electrical Failures from Normal Use
Repairing your average mechanical or electrical failure can cost as much as buying a new device. We cover you beyond the manufacturer’s warranty.
How long is it covered?
|Coverage Type||Year 1||Additional Years (if purchased a 2 or 3 year plan)|
|Drops & Spills Coverage||Device Protection Plan
|Device Protection Plan
|Normal-use Failure||Manufacturer’s Warranty||Device Protection Plan
What else does a plan include?
If your device breaks, file a claim and get it replaced in 2 days.
We’ll ship you a replacement device and provide a prepaid shipping label for you to send us your broken device.
Cancel or Transfer Anytime
Customers receive a full refund if they cancel in the first 90 days. Refunds are pro-rated after that. Transferring your protection plan is free and can be done online or over the phone.
We’ll email your protection plan to you within two hours of purchase. (Remember to check your spam folder if you don’t see it.)
How does it work?
Call 1-866-374-9939 from 6am to 10pm PST, 365 days a year.
We’ll ship you a replacement device (same or newer model depending on availability). You’ll also receive a pre-paid shipping label to send your damaged device back to us (must have a valid credit card on file in order to receive a replacement).
Return your damaged device within 30 days from reception (otherwise you will be charged the price of the replacement).
Things to know:
- Upon purchase, you’ll receive an email. This will be your official purchase confirmation. To give you the best customer experience possible, SquareTrade may also contact you about your purchase by telephone.
- Please read the terms and conditions (see the link at the bottom of the page).
- Start Date: Plan begins on the date your device ships (or when your device ships for pre-ordered devices) and is inclusive of the manufacturer’s warranty period. For pre-ordered products or items that are delivered late, call SquareTrade to extend your protection plan to the actual ship date. If you have an issue and are covered by the manufacturer at that time, you’ll be directed to the manufacturer first.
- For assistance, call 1-866-374-9939, 6am to 10pm PST, 365 days a year. An agent is always happy to assist you.
The Protection Plan + Accident Protection for Echo Show is only available on an Echo Show that has been shipped within the last 90 days and is only available for customers who are residents of the United States.
Full Service Agreement
Still have questions?
Give us a call at 1-866-374-9939.